Frequently Asked Questions

Comprehensive FAQ for Grace Extended HomeCare

About Grace Extended HomeCare

What is Grace Extended HomeCare?

Grace Extended HomeCare is a fully licensed and skilled home care agency serving the tri-state and surrounding areas. We provide personalized, compassionate care to individuals, hospital patients, and those in assisted living facilities.

Where are your services located?

We are based in Philadelphia, PA, and serve the surrounding counties, including all of Philadelphia County, Delaware County, Chester County, and Montgomery County.

What makes Grace Extended HomeCare different from other agencies?

Our caregivers are highly trained, CPR-certified, and undergo thorough background checks, including FBI and child abuse clearances. We emphasize personalized care, mobility assistance, and creating a safe, supportive environment for our clients.

Services Offered

What services does Grace Extended HomeCare provide?

We offer a range of services, including:

- Meal preparation

- Medication reminders

- Grocery shopping and errands

- Accompaniment to doctor visits

- Light housekeeping and home management

- Laundry services

- Day programs and recreational activities

- 24-hour care and overnight supervision

- Mobility assistance

Do you provide specialized care for clients with specific needs, such as dementia or post-surgery recovery?

Yes, we provide specialized care plans tailored to clients with dementia, Alzheimer’s, post-hospitalization needs, or other conditions requiring extra attention.

Can I choose specific services or caregivers?

Absolutely! We work with you to customize a care plan based on your needs and preferences. We also strive to match caregivers based on compatibility and expertise.

Caregiver Information

Are your caregivers trained and certified?

Yes, all our caregivers are:

- Certified in first aid and CPR

- Trained in elder care best practices

- Cleared through criminal background checks and FBI screenings

Will the caregiver assigned to my loved one stay consistent?

We prioritize consistency to build trust and familiarity between clients and caregivers. However, in cases of emergencies or scheduling adjustments, we ensure seamless transitions with trained staff.

Scheduling and Availability

What are your hours of operation?

Our services are available 24/7, including weekends and holidays, ensuring constant care for your loved ones.

Office Hours:

- Monday - Saturday: 9AM - 3 PM

- Sunday: Closed

Can I schedule care on a short-term or as-needed basis?

Yes, we offer both short-term and long-term care options. You can schedule services based on your specific needs, whether it’s for a few hours a day or around-the-clock care.

How much notice do I need to give for scheduling services?

We recommend scheduling services at least 48 hours in advance. However, we can accommodate urgent needs based on staff availability.

Pricing and Insurance

How much does home care cost?

Our rates are competitive and vary based on the level of care required. We provide a detailed pricing structure during the initial consultation.

Do you accept insurance?

Yes, we work with various insurance providers. Contact us to confirm if your provider covers our services.

Are there any hidden fees?

No, all fees are clearly outlined in your care plan agreement. We believe in transparency and do not charge hidden fees.

Safety and Security

How do you ensure the safety of my loved one?

Safety is our top priority. Our staff follows strict protocols, including:

- Monitoring mobility and fall risks

- Regular communication with family members and medical professionals

- Providing emergency response training

How do you handle emergencies?

All our caregivers are trained to handle emergencies. In critical situations, they follow established protocols and notify emergency services, family members, and the care coordinator.

Client and family Involvement

How will I know how my loved one is doing?

We provide regular updates and reports on your loved one’s condition and activities. Family members can also schedule check-ins with our care coordinators.

Can I change or adjust the care plan?

Yes, we offer flexibility to adjust care plans as needs change. Simply contact us, and we’ll work with you to update the plan.

Do you support social and recreational activities?

Yes, we believe in the importance of socialization and recreation for well-being. We organize activities tailored to your loved one’s preferences and abilities.

Getting Started

How do I start services with Grace Extended HomeCare?

Getting started is easy!

- Contact us at 1-888-824-9639 or email us at [email protected] to schedule a free consultation.

- Meet with our care coordinator to discuss your needs.

- Receive a personalized care plan and schedule services.

What should I expect during the initial consultation?

During the consultation, we’ll discuss your loved one’s specific needs, health conditions, and preferences. We’ll also outline service options, pricing, and answer any questions.